MY ACCOUNT & MY
ORDER
How
do I place my order?
To place your
order, follow these steps:
1.
Browse through our wide catalogue of products until you find
something you like, choose the relevant size (if you are not sure of the size,
refer our size chart) and click on the ‘Add to Cart’ button (you are eligible
to add multiple products to your cart)
2.
In ‘My cart’, you can either choose to continue shopping or
confirm the order
3.
To proceed, you can either log into your existing Trendz Planet account
or simply continue as a ‘New User’ and create one
4.
Once this is all set, proceed to checkout, confirm your shipping
address, select the desired payment method, and confirm your order
How
will I receive my Order?
We have tie ups
with reputed courier companies, so your orders will be delivered right to your
doorstep. All orders will be delivered in fully sealed packages to protect your
goods and ensure that they reach you in perfect condition.
How
will I get confirmation that my Order is placed successfully?
An email will be
sent with your order information confirming your order and another email when
your order is shipped out. However, the order will be accepted and sent to you
once your credit card/ debit card and address details have been approved and
verified, unless it’s a COD. All you have to do then is, sit back, relax, and
wait for your awesome product(s) to arrive.
I
tried placing my order using my Debit Card/ Credit Card/ Net Banking. The order
was not successful but my money got deducted. What really happened with my
money?
1.
Please check your bank/ credit card account to first ensure if
your account has been debited. If your account has been debited after a payment
failure, it is normally rolled back by banks within 10 business days
2.
For assistance you can write to us at support@trendzplanet.com,
we will be happy to help you out
How
should I check the status of my Order?
1.
You can always log in to your account using the ‘Login’ button
on the top right and check the status of your order under ‘My Orders’.
Alternatively, you can also click on ‘Track Order’ on the top, type in your
Order ID, and check your order status
2.
After your order is placed, we will send you confirmation of
your order details over email and SMS. Once we dispatch your shipment, you will
again be notified via email and SMS. In case of any unusual event which delays
your order shipment, you would receive a special update from our end
3.
If you still have apprehensions, write to us at support@trendzplanet.com,
and your issue will be addressed
CANCELLATION &
RELATED QUERIES
How
do I cancel my order?
You can raise
cancellation request for items or orders by visiting the My Orders section
COD orders can be
cancelled directly from the registered account before it gets shipped.
For prepaid orders,
please contact our customer care at support@trendzplanet.com to cancel the
order and put in an online refund request.
After submitting
the cancellation request has been accepted, we'll send you a confirmation mail
along with the refund details to the registered e-mail address.
If the order is
shipped already, unfortunately we wouldn’t be able to cancel it. However, you
can politely refuse to accept the shipment and let us know about it. If you
have accepted the shipment, no worries, you can return the product is picked
For prepaid orders
amount will be credit to your bank account from which payment has been done by
you.
In case you desire
any changes or edits in your order, please write to us at support@trendzplanet.com.
Our customer care team will help you out with customized solutions wherever
possible.
PAYMENT MODE
Is
it safe to shop online if I make payment using Net Banking, Debit Card or
Credit Card?
All Credit Card,
Debit Card, and Net Banking transactions are processed over a secure encrypted
connection.
Why
am I not getting any COD option on the payment page?
It means Cash on
Delivery is not serviceable by our courier partners at your location postal
code but you can always opt for Net Banking or Credit/Debit Card payment options.
Are
there any hidden charges?
There are
absolutely no hidden charges. Any octroi or sales tax is actually borne by Trendz
Planet. You pay only the amount that you see in your order summary.
What
should I do if my payment fails?
In case of a
payment failure, please retry keeping in mind the following:
1.
Information passed on to payment gateway is accurate i.e.
account details, billing address, password (for net banking) and that your
internet connection is not disrupted in the process
2.
If your account has been debited after a payment failure, it is
normally rolled back to your bank account within 10 business days. For any
further clarification, you can email us on support@trendzplanet.com.
Do
you have a Cash on Delivery (COD) option? Are there any additional charges?
Yes, we do have a
Cash on Delivery (COD) option for most pincodes in India. Irrespective of your
order amount, an additional will be added to your total if you choose the
payment mode as Cash on Delivery (COD) for express delivery.
MISCELLANEOUS
Do
you take Bulk Orders?
Yes, we do. You can
mail us with your order and design details at tp@trendzplanet.com. We can work
out a special discount for you depending on your quantity.
Will
I automatically receive marketing emails from you after registration?
If you register
with us, you are inevitably getting subscribed to our newsletter. If you don't
wish to receive our newsletter, you can click on the unsubscribe link in the
newsletter.
What
to do if I forgot my password?
Just click on
'Forgot Password' option and we will send password reset link on your email
address registered with us.
I
want to place an order but I don't want any price tag or invoice attached as it
is a gift for someone. Is it possible?
Unfortunately, no.
Because of the prevalent regulations, we send the invoice along with the
product. Tags are also left intact so that a product can be replaced if your
loved one faces any issues and would like to replace/ return the product(s).
Is
there any trial then purchase option available?
Since we sell only
on our online store, there is no trial and buy option available. However, in
order to assist you in picking the right size, we have size chart with body
measurements on our product pages. For any queries please write to us at support@trendzplanet.com.
I
wish to add few more products in my order. Will it be possible?
Once you have confirmed the order and we have accepted it, unfortunately you cannot add any more products to your order.